Who we are

Konnekt Wave Digital Networks (Kenya) Limited ("konnekt") runs this website and the konnekt Wi-Fi home internet service. We follow Kenya's Data Protection Act, 2019.

What we collect

• When you sign up on this website: your name, phone number, area, building or landmark, the plan and offer you choose, and your language.
• When you chat with us on WhatsApp: your WhatsApp number, name and the messages you send us.
• When you use this website: how you use it, for example which pages you open, which buttons you tap, your type of phone or computer, and your approximate area (town or city). We use Google Analytics for this, only if you say yes.

We do not collect your M-Pesa PIN, your ID number or your bank details on this website.

Why we use it

• To call you, check your area and book your free installation.
• To answer your questions and give you support.
• To understand what helps people on this website, so we can make it simpler.

Who helps us

We use trusted companies to run the website and talk with you:

• Netlify hosts this website and keeps the sign-up forms.
• Google Analytics counts visits and taps, only if you say yes.
• WhatsApp (Meta) carries the messages when you chat with us.

These companies may store information outside Kenya. We only share what they need to do their job.

How long we keep it

We keep your information only as long as we need it to connect you, support you, and meet the law. If you do not become a customer, we delete your sign-up details when we no longer need them.

Your rights

Under the Data Protection Act, you can ask us to:

• tell you what information we have about you;
• correct it if it is wrong;
• delete it;
• stop using it, for example for website analytics.

To ask, call or WhatsApp 0709 924 401 (every day, 8 AM to midnight), or email enquiries@konnekt-networks.com. If you are not happy with our answer, you can complain to the Office of the Data Protection Commissioner (ODPC).

Website analytics: your choice

Say yes to help us improve the website. Say no and the website still works the same.

Changes

If we change this notice, we will update it on this page and change the date at the top.

Sisi ni nani

Konnekt Wave Digital Networks (Kenya) Limited ("konnekt") inaendesha tovuti hii na huduma ya intaneti ya nyumbani ya konnekt Wi-Fi. Tunafuata Sheria ya Ulinzi wa Data ya Kenya, 2019.

Tunachokusanya

• Unapojisajili kwenye tovuti hii: jina lako, nambari ya simu, eneo, jengo au alama, kifurushi na ofa unayochagua, na lugha yako.
• Unapoongea nasi kwenye WhatsApp: nambari yako ya WhatsApp, jina na ujumbe unaotutumia.
• Unapotumia tovuti hii: jinsi unavyoitumia, kwa mfano kurasa unazofungua, vitufe unavyobonyeza, aina ya simu au kompyuta yako, na eneo lako la takriban (mji). Tunatumia Google Analytics kwa hili, ukikubali tu.

Hatukusanyi PIN yako ya M-Pesa, nambari ya kitambulisho wala maelezo ya benki kwenye tovuti hii.

Kwa nini tunazitumia

• Kukupigia simu, kuangalia eneo lako na kupanga siku ya kufungiwa bure.
• Kujibu maswali yako na kukupa msaada.
• Kuelewa kinachowasaidia watu kwenye tovuti hii, ili tuifanye rahisi zaidi.

Wanaotusaidia

Tunatumia kampuni zinazoaminika kuendesha tovuti na kuongea nawe:

• Netlify inahifadhi tovuti hii na fomu za kujisajili.
• Google Analytics inahesabu ziara na vitufe vinavyobonyezwa, ukikubali tu.
• WhatsApp (Meta) inabeba ujumbe unapoongea nasi.

Kampuni hizi zinaweza kuhifadhi taarifa nje ya Kenya. Tunashiriki tu kile wanachohitaji kufanya kazi yao.

Tunazihifadhi kwa muda gani

Tunahifadhi taarifa zako kwa muda tunaozihitaji tu kukuunganisha, kukusaidia, na kufuata sheria. Usipokuwa mteja, tunafuta maelezo yako ya kujisajili tusipoyahitaji tena.

Haki zako

Chini ya Sheria ya Ulinzi wa Data, unaweza kutuomba:

• kukuambia taarifa tulizo nazo kukuhusu;
• kuzisahihisha zikiwa si sahihi;
• kuzifuta;
• kuacha kuzitumia, kwa mfano kwa takwimu za tovuti.

Kuomba, piga simu au WhatsApp 0709 924 401 (kila siku, saa 2 asubuhi hadi saa 6 usiku), au tuma barua pepe kwa enquiries@konnekt-networks.com. Usiporidhika na jibu letu, unaweza kulalamika kwa Ofisi ya Kamishna wa Ulinzi wa Data (ODPC).

Takwimu za tovuti: chaguo lako

Kubali ili utusaidie kuboresha tovuti. Ukikataa, tovuti bado inafanya kazi vile vile.

Mabadiliko

Tukibadilisha sera hii, tutaisasisha kwenye ukurasa huu na kubadilisha tarehe iliyo juu.